WOMAN HEALTH CONSULTANT APP.
Privacy Policy

Version Date: August 01, 2024
 

GENERAL

This Privacy Policy governs the manner in which Al Abdel Aziz Co. ("We," "Us," or "Our") collects, uses, maintains, and discloses information collected from users (each, a "User" or "You") of the WOMAN HEALTH CONSULTANT mobile application (the "Application"). This Application provides a professional Obstetrics and Gynecology Chatbot service designed to answer User questions related to this specific medical field.

IMPORTANT NOTE: THIS CHATBOT IS NOT A SUBSTITUTE FOR A LIVE MEDICAL CONSULTATION, DIAGNOSIS, OR TREATMENT. IT IS INTENDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. DO NOT RELY ON THE CHATBOT FOR URGENT OR LIFE-THREATENING MEDICAL CONDITIONS. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROFESSIONAL.  

Interpretation, Data Collection, and Usage

1. Interpretation and Definitions

1.1. Definitions:

•• Application: Refers to the WOMAN HEALTH CONSULTANT mobile application, the software program provided by the Company.
•• Company: Refers to Al Abdel Aziz Co., located at New Damietta, Egypt.
•• Personal Data: Any information that relates to an identified or identifiable individual. For this Application, this may include the chat content, as it could contain highly sensitive health information.
•• ser/You: The individual accessing or using the Application, or the company, or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.
•• Data Controller: The legal entity determining the purposes and means of processing Personal Data.

2. Collection of Data

We collect several different types of information for various purposes to provide and improve Our Service to You.

2.1. Personal Data (Sensitive Health Information):

While the Application is designed to be a chat-based service, the very nature of the consultation (Obstetrics and Gynecology) means that Users may voluntarily input highly sensitive health-related information. This sensitive information, when combined with an identifier, constitutes Personal Data and/or sensitive Personal Data (often referred to as Protected Health Information or PHI, even if We are not a HIPAA Covered Entity).

Types of Personal Data We may collect based on User input include:
•• Chat Content: The text of Your conversations with the chatbot, which may include details about symptoms, medical history, reproductive health, pregnancies, or emotional state.
•• Identifiers: Device ID, Advertising ID, or similar persistent identifiers used for analytics or service provision.

2.2. Usage Data:

Usage Data is collected automatically when using the Application. This may include:
•• Information such as Your device's Internet Protocol address (IP address), mobile operating system, device type, screen resolution, the date and time of Your use of the Application, and unique device identifiers.
•• Diagnostics and analytics data, such as crash reports and performance data.

3. Purpose of Data Collection and Processing

We process Your Personal Data for the following purposes and under the following legal bases (where applicable, e.g., under GDPR):
•• To Provide and Maintain Our Service: Including monitoring the usage of the Application. (Legal Basis: Contractual Necessity).
•• To Improve the Service and the Chatbot’s AI Model: The aggregated and, where feasible, anonymized/pseudonymized chat content is crucial for training and improving the chatbot's accuracy and relevance in the Obstetrics and Gynecology domain. (Legal Basis: Legitimate Interest, Consent for sensitive data).
•• To Manage Your Account: To manage Your registration as a User of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. (Legal Basis: Contractual Necessity).
•• To Contact You: To contact You by email, push notifications, or other equivalent forms of electronic communication, regarding updates or informative communications related to the functionalities, products, or contracted services. (Legal Basis: Consent or Legitimate Interest).
•• For Analytics and Reporting: To perform analysis, identify usage trends, determine the effectiveness of Our promotional campaigns, and evaluate and improve the Application. (Legal Basis: Legitimate Interest).


Data Sharing, Security, and Retention

4. Sharing and Disclosure of Your Personal Data

We will only share Your Personal Data in the following situations and under strict safeguards:

4.1. With Service Providers and Third Parties:

We may share Your Personal Data with service providers who perform services on Our behalf, such as:
•• Hosting Providers: To store and manage the Application data securely (e.g., Google Cloud, Amazon Web Services).
•• Analytics Providers: To help Us monitor and analyze the use of Our Service (e.g., Google Analytics for Firebase).
•• AI Model Providers (If Applicable): If the chatbot relies on a third-party Language Model (LLM) service (e.g., OpenAI, Google, etc.), We will ensure that a robust Data Processing Addendum (DPA) is in place to prevent the third party from using Your chat content (especially sensitive health information) for training their models or for any purpose other than providing the immediate service to You.

4.2. For Business Transfers:

We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

4.3. Law Enforcement and Legal Obligations:

Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation.
• Protect and defend the rights or property of the Company.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of Users of the Service or the public.
• Protect against legal liability.

4.4. With Your Consent:

We may disclose Your Personal Data for any other purpose with Your explicit consent.

5. Retention of Your Personal Data

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy:

•• Chat Content (Sensitive Health Data): Chat transcripts containing sensitive health information will be retained only for the period necessary to provide the service and for a limited time for the essential purpose of model improvement, after which it will be anonymized or pseudonymized to the maximum extent possible. If you delete your account, this data will be permanently deleted or de-linked from your identifiers.

•• Account and Usage Data: We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

6. Security of Your Personal Data

The security of Your Personal Data, particularly the sensitive health information, is paramount to Us. We implement industry-standard technical and organizational security measures designed to protect Your Personal Data from unauthorized access, use, alteration, and disclosure. These measures include:

•• Encryption: Using Transport Layer Security (TLS) to encrypt data transmission between Your device and Our servers.
•• Data Minimization: Collecting only the data strictly necessary for the chatbot service.
•• Access Control: Limiting access to Your Personal Data to only those employees or contractors who need the information to perform their job duties (e.g., technical support).
•• Pseudonymization/Anonymization: Employing techniques to remove or replace identifying characteristics from chat content before using it for model training or analytics.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.


IUser Rights, International Transfer, and Updates

7. Your Data Protection Rights

Depending on Your location (e.g., if You are an EU or UK resident subject to GDPR, or a California resident subject to CCPA/CPRA), You may have the following rights regarding Your Personal Data:

7.1. General Rights (Applicable Globally):

•• Right to Access: The right to request copies of Your Personal Data that We hold.
•• Right to Rectification: The right to request that We correct any information You believe is inaccurate or complete information You believe is incomplete.
•• Right to Erasure (Right to Be Forgotten): The right to request that We erase Your Personal Data, under certain conditions.

7.2. Specific Rights (e.g., GDPR/CCPA):

•• Right to Restrict Processing: The right to request that We restrict the processing of Your Personal Data, under certain conditions.
•• Right to Object to Processing: The right to object to Our processing of Your Personal Data, under certain conditions (e.g., for direct marketing).
•• Right to Data Portability: The right to request that We transfer the data that We have collected to another organization, or directly to You, under certain conditions.
•• Right to Withdraw Consent: The right to withdraw Your consent at any time where We relied on Your consent to process Your Personal Data.

To exercise any of these rights, please contact Us using the contact information provided in Section 9.

8. International Data Transfer

Your information, including Personal Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

•• By using the Application and providing Us with Your information, You consent to this transfer.
•• We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other Personal Data.

9. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy in the Google Play Store listing and within the Application itself.

•• We will also update the "Last Updated" date at the top of this Privacy Policy.
•• You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 18 ("Children"), particularly due to the sensitive nature of Obstetrics and Gynecology information. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from Children without verification of parental consent, We take steps to remove that information from Our servers.

 

PRIVACY POLICY CHANGES

Company may, in its sole discretion, change this Privacy Policy from time to time. Any and all changes to Company’s Privacy Policy will be reflected on this page and the date new versions are posted will be stated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Users should regularly check this page for any changes to this Privacy Policy. Company will always post new versions of the Privacy Policy on the Website. However, Company may, as determined in its discretion, decide to notify users of changes made to this Privacy Policy via email or otherwise. Accordingly, it is important that users always maintain and update their contact information.

 

DO-NOT-TRACK POLICY

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because there is not yet a common understanding of how to interpret the DNT signal, the Website currently does not respond to DNT browser signals or mechanisms.

 

CONTACT

If you have any questions regarding our Privacy Policy, please contact our Privacy Officer at:

Al Abdel Aziz Company
Attn: Privacy Officer
160 The Central Zone, in front of The National Bank of Egypt
New Damietta City, Egypt
Email: alabdelaziz_com@hotmail.com
Phone: +201018584111 - +201018584222